Bombardier Customer Services has an extensive service, support and maintenance presence in Germany and the surrounding area with a team of Field Service Representatives and Customer Support Account Managers based in the region. Bombardier operates a Regional Support Office for commercial and business aircraft in Munich, which provides a central base of operations for all service and support activities in the region.
Maintenance support is provided via Bombardier’s joint venture facility with Lufthansa Technik AG and ExecuJet Aviation Group, Europe – also known as Lufthansa Bombardier Aviation Services (LBAS), located at Berlin-Schönefeld Airport. Bombardier also operates a Bombardier service centre at London Biggin Hill Airport, UK, which is fully equipped to perform scheduled and unscheduled maintenance, as well as modifications and avionics installations for Bombardier’s family of business aircraft: Learjet, Challenger and Global.
Bombardier's parts network in Europe is centered in Frankfurt via a high-volume regional and business aircraft parts distribution centre near Frankfurt International Airport. The facility, which is capable of storing 50,000 square feet worth of parts unique to Bombardier aircraft, acts as Bombardier’s European distribution centre with direct flights to Europe, the Middle East, Asia and Africa.