Bombardier Customer Services has an extensive service, support and maintenance presence in Germany and the surrounding area with a team of Field Service Representatives and Customer Support Account Managers based in the region. Bombardier operates a Regional Support Office for commercial aircraft in Munich, which provides a central base of operations for all service and support activities in the region.
Maintenance support is provided via the company's joint venture facility with Lufthansa Technik AG and ExecuJet Aviation Group, Europe – also known as Lufthansa Bombardier Aviation Services (LBAS). Located at Berlin-Schönefeld Airport, LBAS also operates a line maintenance station at Frankfurt and Munich's international airports. Third party maintenance support is provided via two Authorized Service Facilities in Germany – RUAG, located in Wessling and catering to Bombardier Challenger and Global business aircraft, and Aero-Dienst, providing maintenance support to Learjet and Challenger aircraft.
These facilities in Germany are complemented by Bombardier's Amsterdam Service Center, which opened in May of 2010. This wholly-owned service center provides the full range of maintenance services for Bombardier business aircraft operators in Europe and houses a mobile response team equipped to provide onsite maintenance support.
Bombardier's parts network in Europe is centered in Frankfurt via a high-volume regional and business aircraft parts distribution centre near Frankfurt International Airport. The facility, which is capable of storing 40,000 parts, unique to Bombardier aircraft, acts as a central distribution centre with direct shipments around the clock to Europe, the Middle East, Asia and Africa.